We accept all major payment methods, including VISA, Mastercard, American Express, Apple Pay, Google Pay, PayPal, Shop Pay and other payment methods available at checkout.

Once your OFFDAY order has been shipped, you will receive a shipping confirmation email containing your tracking information. Simply use your tracking number on our "Track Your Order" page to see the latest status and location of your package.

Prices may be displayed in your local currency depending on your location. If your payment method uses a different currency, the final amount charged may be converted according to the exchange rate used by your bank or payment provider at the time the transaction is processed.

If your order has not yet been processed or shipped, please contact us as soon as possible and we will do our best to update your shipping address.

Once an order has already been shipped, we are unfortunately unable to guarantee that the shipping address can be changed.

If you need to cancel your order, please contact us as soon as possible at support@offdayshoes.com. We process orders quickly, so we cannot guarantee cancellation once your order has entered the fulfillment process or has already been shipped.

Yes! OFFDAY offers worldwide shipping on all orders.

Our shipping typically takes between 7–15 business days. Delivery times may vary depending on your location, local carrier operations, customs processing, holidays or other unforeseen circumstances.

Absolutely! We offer a 30-Day Money Back Guarantee. If you're not satisfied with your OFFDAY order, you can request a return within 30 days of receiving your order, subject to our return policy.

All returns must be requested within 30 days of receiving your order. Returned items must be unused, unworn and in their original condition and packaging.

Once your return has been received and inspected, your refund will be processed to your original payment method. Depending on your bank or payment provider, it may take approximately 5–10 business days for the refund to appear in your account.

For international orders, customers are responsible for any return shipping costs unless the product received was damaged, defective or incorrect.

Orders with unpaid customs duties, refused deliveries or uncollected packages may not be eligible for a full refund of the original shipping costs.